Frequently Asked Questions

What is the difference between dry cleaning and wet cleaning?

Dry cleaning is used for delicate items and materials that cannot survive tumbling in a washer and/or dryer, and this process does not involve water, only a liquid solvent. Wet cleaning, on the other hand, does involve water in the cleaning process. Throughout our wet cleaning process, we determine and tailor the exact water and solvent levels for each of your items’ specific needs. Finally, we make sure to dry each item in its ideal drying conditions to prevent over-drying or misshaping.

How long does it take?

Our turnaround time for dry cleaning and most services is 24 hours, but we also offer same-day rush. Certain specialty items or orders may take longer than this, but we will let you know if this is the case. Contact us to learn more! 

When are you open?

We are happy to serve you Monday through Friday 7:00am-6:00pm and Saturday 8:00am-3:00pm! Stop by before or after work during the week, or visit us on Saturdays at your convenience. Our self-serve kiosk is now open 7 days a week, 24 hours a day!

What do I do if I think I’m missing an item?

Contact us immediately, and we will do everything in our power to make it right. Your satisfaction is our #1 priority!

What is wash & fold laundry?

Our wash & fold laundry service is simply us washing, drying, and folding your laundry for you. No more stressing about not having time to do your laundry. This service is a fantastic option for people who frequently use laundromats or just people who don’t have much time to do their own laundry. This service, in combination with our free pickup & delivery service, will completely remove the chore of laundry from your plate. Click here to learn more.

What is Customer Connect?

Customer Connect is our portal exclusively for Shamrock customers. Through Customer Connect, you can check your order status in real-time, search for specific garments that have been processed, schedule or cancel a pickup & delivery order, view account statements & payment info, securely update your personal information and method of payment, make payments, and more. Existing customers can also access our Customer Connect portal through our Shamrock Cleaners mobile app! To become a Shamrock customer, sign up here and get all the benefits of our Customer Connect portal from your mobile device. Click here to learn more.

What makes Shamrock Cleaners a green dry cleaner?

We are proud to be a green dry cleaner in Tallahassee because we truly care about the safety of our customers and surrounding environment. We are a green dry cleaner because we use alternative dry cleaning methods that do not involve the use of perc. To learn more about why we choose not to use perc, click here

Do you have a tailor on site?

Yes, we do! We are proud to offer alterations in our store. We can even tailor wedding dresses!

Do you offer same-day rush orders?


What happens to my order if I don’t pick it up?

We have no choice but to donate any unclaimed items after 60 days. Please come pick up your items once they’re ready, or we can even deliver them to you! Click here to learn more about our pickup & delivery service.

What exactly are “fabric services?”

We use the term fabric services to describe our comprehensive list of services for your garments and household items. This list includes: wet cleaning, stain removal, alterations, wash-and-fold laundry, linen & household cleaning, fur cleaning, leather cleaning & restoration, wedding dress services, and more! Click here to learn more.